Recently, an AOL Travel column highlighted the do's and dont's when reading travel reviews. It is all too common that travelers read certain reviews of properties and destinations, only to be given misinformation or unreasonable expectations.
Almost daily, clients contact us with specific hotel requests based on online reviews. We always encourage travelers to do their research, but also recommend the guidance of professionals. More often than not, the hotels that clients request lead to disappointment while the alternate properties exceed all expectations.
Our advice is to diversify the online research. Go beyond the standard sites of tripadvisor.com, hotels.com, and travelpost.com. Talk to your friends and family and make a list of concerns and possibilities. Then, discuss it with a travel professional. It is our job to plan the best trip for you from an objective perspective. After all, we don't want you to have our experience - we want you to have your experience!