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Sodha Travel Blog

Jan 23

96% Customer Service Rating in 2014!

We are SO excited to announce that Sodha Travel's 2014 customer feedback rating was 96%!!! This means that 96% of our clients rated their trip excellent and would refer friends and family to our company for South Asia programs. On behalf of our entire team, thank you! We truly love creating, connecting, and conversing with all of you. We look forward to even more wonderful experiences in the coming year.

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Posted by Allison Sodha at 05:40 AM

Posted in Testimonials

Jan 13

Airlines, Regulations, and Customer Service: Where is the Accountability?

As much as I treasure traveling, the joy of flying often loses out to cancelled flights, inflated baggage fees, and poor customer service. Although recent regulations aim to protect the customer, including compensation for tarmac delays, we still have a long way to go before airlines take full responsibility for their actions. Airfare watchdog recently posted an article outlining the 12 Airline Regulations We Need Now. As #1 states: "If an airline changes its schedule before you depart on a trip, and such schedule change no longer suits your schedule, the airline must secure you transportation on another airline at your original fare." Yes, yes, and yes.

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Posted by Allison Sodha at 12:19 PM

Posted in Airlines

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